Privacy policy

What we hold

About you as a subscriber: name, email, phone, business details, and a VAT number if you enter one for invoicing.

For running your shop: your equipment, your bookings and the customer details you enter. That data belongs to you. We process it on your behalf, as a processor.

Technical logs, for security and for finding faults.

Where it lives

The database and files are hosted in a data centre inside the European Union. Data is not moved outside the EU for storage.

Payments run through Stripe. We never see or store card numbers.

Who sees what

Each business sees only its own data. The separation is enforced in the database, not only in the application.

Inside your business, each user's role decides what they can see and change.

Our staff have access only when you ask for support, and that access is logged.

Your rights

You can export your data at any time from Settings.

The owner can delete the business and all its data, and their own account, at any time from Settings, Delete the business. It happens immediately and cannot be undone. Payment records kept by our payment provider for tax purposes are not affected.

For any request about your data, write to us.

Your customers

The customer details you enter are your responsibility as the controller. Collect them lawfully and tell your customers what you do with them.

If one of your customers asks to be deleted, you can do it yourself from their record.